Services

PACS application maintenance and support services work to significantly reduce the cost of maintaining legacy systems. PACS maintenance offers ways to improve existing customer applications and enhance them in response to the widening market demands.

PACS has enabled leading companies world wide to develop, maintain and support their business applications effectively. Our onshore/offshore application maintenance outsourcing model provides client with onsite industry experts, onshore program managers and offshore development teams that enable you to:

Avoid costly and time-consuming rework through our industry best practices, CMM like process knowledge and technology capabilities.
Accelerate delivery time with our onshore industry consultants and offshore development staff that has worked in your industry and are conversant with terminology and best
Synchronize resources across onsite, onshore and offshore locations, reducing management and support costs.
 
Our application maintenance and support services encompass such activities as:
Flexible pricing parameters (flat rate, per-incident, per seat).
After-hours, select-hours, or 24x7 support services.
Technical support services by phone, email and/or fax.
Error tracking and debugging.
End user support.
Technical troubleshooting.
Application upgrades and enhancements.
Web content updates
 
PACS methodology involves:
Assessment of existing applications and take over.
Timely proactive application maintenance Supply of consistent resources for ongoing maintenance, new development and upgrades.
Functional extensions.
Legacy migration.
Application documentation.
 
IT Consulting
PACS understands, “Envisage” & Conceive the Project theme. When we Replenish the whole Project study into working methodology, we derive at various “Optimization” techniques to meet the Clients Project requirement. PACS depends on Envisaging, Replenishing & Optimization of the Project
 
ENVISAGE
PACS provides IT consulting division of PACS provides assistance to the Clients for their Continually changing IT & SAP Environments and improve their Effectiveness & efficiency by adopting advanced versions, technologies, Methodologies, Cross-platform and multi usage soft wares` & platforms. PACS Consulting includes
Analyze SAP business and/or technology problems and identify and design platform-based solutions. We also assist our clients in planning their SAP & Non-SAP initiatives and transition plans.
SAP consulting engagements are often addressed with SAP Standards and often leverage proprietary frameworks and tools to differentiate our services and to accelerate delivery.
SAP Roadmaps, SEI(Strategic Enterprise Information) Roadmap framework.

Our Services from Initiation to Roll out consists of High definition protocols and Business Process Visualization tools.
PACS GDM(Global Delivery Model) differentiates itself with others.
PACS On-Site Solutions includes, Pre-Project Analysis, Blue Print, Project Development / Configuration, SAP Testing, User Testing , User Training, Post Support, Roll-Out in different locations etc.,
PACS Offshore Solutions includes Joint efforts with Onsite teams to design and expand the conceptual solution, research alternatives, perform detailed analyses, develop models, prototypes and proofs-of-concept and produce detailed reports. This is the best Offshore PACS practice approach which reduces cost, allows us to explore more alternatives in the same amount of time and improves the quality of our deliverables.
REPLINISH
Our technology implementation services involve SAP building, testing and deploying applications, consolidating and rationalizing our clients’ existing applications and IT environments.

Our Unique & recommended technology implementation services are typically characterized by
Short delivery cycles
Stringent services levels
Incorporation of rapid, iterative development techniques into our approach
Perfect and accurate prototyping,
Solution demonstrations using different tools that enable to work closely with our clients
 
OPTIMISE
PACS provides a broad set of SAP Application outsourcing services that enable to provide comprehensive support for our clients’ software applications and platforms. We believe that our application outsourcing services are different because they are based on the principle of migrating installed applications to flexible platforms that can sustain further growth and business change.
We do this by:
Developing a Roadmap for the evolution of applications into platforms.
Establishing an ongoing planning and governance process for managing change.
Analyzing applications for common patterns and Identifying application components that can be extended or enhanced as core components.
Integrating new functions, features and technologies into the target architecture.
 
ERP Services
PACS provides the SAP technology strength needed to implement and integrate ERP packages -SAP and Oracle for financials, supply chain management, procurement, customer relationship management, human resources management, business intelligence, mobile business, and the Digital Marketplace.

From new module implementations to customized supply chain integration, our ERP experience helps our customers maximize internal systems integration, as well as integration with customers, suppliers and other external organizations. Whether you are implementing a new system, adding modules, developing new interfaces, or simply need assistance in maximizing the benefits of your existing system, we can implement the best solutions quickly and effectively.

We work in partnership with you to deliver the most optimal ERP solutions. And our knowledge transfer process means that we help your people to expand their understanding of the system, helping you to further maximize your return on investment.
Program and Project Management.
Strategy and Assessment Programs.
Business Case Development.
Turn-key Implementations.
Prototypes / Pilots.
Business Process Design Workshops.
Testing/ Validation.
Training.
Quality Assurance.
Production Support.
Change Management
 
Implementation
PACS does SAP Project Implementation guidance, as well as implementation support to the world’s leading companies. Our project planning and business experience, industry knowledge, technical know-how, and the functional expertise helps to ensure on time project delivery with no interruption to your business processes. We enjoy a 100% success rate on SAP projects due to the depth of knowledge of our SAP resources. Our SAP specialists are business professionals who average more than 15 years of business experience in multiple industries, and more than 7 years of hands-on R/3 implementation experience. Their real-life experience can ensure that the software meets the expectations set forth by your business.
 
Upgrade Services
ERP Application Vendors constantly evolve their suite of products to make them business relevant. Keeping pace with these advances and evaluating if it is time to upgrade to a new version is in the interest of organizations that have invested in ERP Application. However, companies may find this task effort intensive and daunting

As a service provider with expertise in various ERP implementation services, PACS keeps track of new ERP versions and deadlines for new releases. We also evaluate both the technical benefits and enhanced functionality of these releases. Based on this, we suggest upgrade roadmaps for our clients that take into account:
Change management
Business continuity
Business impact analysis
Detailed project planning
Hardware sizing
Moreover, our upgrade methodology draws from various ERP Product methodology and best practices and incorporates the efficiencies of an offshore-based delivery model giving clients the dual benefit of lowered cost and shorter upgrade cycle. We also ensure minimal business disruption and carry out post-upgrade IT environment optimization reviews as per client needs

Our ERP Upgrade end-to-end solution that connects all steps involved in an upgrade project in an integrated environment.


The following stages followed:
Planning and scoping upgrades
Project management
Release evaluation
Technical execution
Configuration/development tracking
Functional
Security
Validation
Testing
Issues tracking
Change managemen
End user training
PACS consultants understand that upgrades represent a full dimension of skills and services and are not just limited to technology. Our upgrade methodology focuses on careful project planning, skilled project management and training. We focus on mission critical and time sensitive deliverables and dependencies ensuring a successful upgrade.
 
Application Management
To Be one step ahead of technical and organizational developments, continuous system and application support (24*7) must be provided by specialists to ensure your systems run smoothly. PACS experienced application management specialists ensure that your applications make the best possible contribution to your company's results.

With our ERP application management services, we offer expert support for the administration and operation of your ERP solution. Our TCO (Total Cost of Ownership) approach systematically cuts your costs throughout the entire life cycle of your applications.

Application Technical Management delivers a highly reliable, available and productive application environment. It provides pro-active, day-to-day, supervision and operational management of the technical aspects of Applications and Databases. With this Service customers are able to:
Better meet the rapidly changing needs of their business
Free up their resources for more strategic project
Benefit from knowledge gained from other customers
Reduce the risks associated with staff turnover and accelerating costs
Lower the risk of disruption to business critical applications
Expand business management & financial options
With scalable service level agreements, support services can be tailored precisely to your company's specific needs. Whatever application or combination of ERP applications you are running; we will optimize your environment in support of your business goals.
 
Professional Staffing

PACS is focused every day on finding the right person for the right job to support you (client) - wherever located and when ever wanted. With abundance of experience, we can support you in the development of your human capital.
Our Clients are our partners: we act together to solve your immediate and long-term business goals. We listen to your unique situation and then we work to locate the people who have the skills and experience they require for success of the project.

We design and provide special training and assessment, In-house Training like SAP training or any other special skills to the people we select as and when required. At PACS we are passionate about the people we work with - let us partner with you to find the right people to grow your business.

PACS provides professional staffing services in the following ways.
Contract/Consulting offers you “talent on demand” – the flexibility to add or remove resources as your business environment fluctuates. WE provide qualified talent with the tangible skills you need, for as long as you need them.

Contract-to-Hire is available to accommodate our client’s changing business needs. WE will work with our clients to provide solutions to hire our consultants for full time roles within the organization.

Direct Hire utilizes dedicated representatives specifically trained to identify the most desirable candidates to fill your employment needs. We verify that their experience, skills and career objectives meet the goals of your business environment, and send you only the candidates where there is a potential fit.

We make available a wide variety of technical talent pool - ranging from Project Managers to Programmer Analysts in areas of ERP especially SAP, Peoplesoft and Oracle Applications Solutions professionals

 
Offshore Solutions:
PACS provides offshore application development and maintenance services from concept to fielding and support. Through our highly skilled personnel and advanced processes your company gains access to intellectual capital and best practices while reducing development costs. In fact, you can even realize an increase in productivity for application development projects while improving your business performance through the changing demands of your marketplace.

Advantages of Offshore Application Development Outsourcing to PACS

When you choose PACS, you benefit from deep technical expertise as well as strong partnerships and industry experience. We employ more than 200 engineers in US, India and upcoming in Middle East, on SAP, Enterprise Applications, Java, Mainframe etc., to name few. This combined with our strong management and communication processes, makes us an excellent application development outsourcing partner to assist you in achieving your specific objectives.

We offer:
A technically strong, dedicated development team with extensive experience in key technologies and several major industries
An international management team with extensive outsourcing experience supporting clients in US, and India
Locally available onsite support in India and the US
A successful track record in delivering solutions that work
Mature technical and management processes based on best practices that can be tailored as required to client needs.
ISO9001 compliance.
24/7 support, as required
A relationship manager with responsibility and authority to ensure client satisfaction.
Staff with the requisite skills and strong English abilities
 
Application Maintenance & Support  

PACS application maintenance and support services work to significantly reduce the cost of maintaining legacy systems. PACS maintenance offers ways to improve existing customer applications and enhance them in response to the widening market demands.

PACS has enabled leading companies world wide to develop, maintain and support their business applications effectively. Our onshore/offshore application maintenance outsourcing model provides client with onsite industry experts, onshore program managers and offshore development teams that enable you to:

Avoid costly and time-consuming rework through our industry best practices, process knowledge and technology capabilities.
Accelerate delivery time with our onshore industry consultants and offshore development staff that has worked in your industry and are conversant with terminology and best practices to ensure project integrity and minimize implementation cycles.
Synchronize resources across onsite, onshore and offshore locations, reducing management and support costs.
Our application maintenance and support services encompass such activities as:
Flexible pricing parameters (flat rate, per-incident, per seat)
After-hours, select-hours, or 24x7 support services
Technical support services by phone, email and/or fax
Error tracking and debugging
End user support
Technical troubleshooting
Application upgrades and enhancements
Web content updates
 
PACS methodology involves
Assessment of existing applications and take over
Timely proactive application maintenance Supply of consistent resources for ongoing maintenance, new development and upgrades
Functional extensions
Legacy migration
Application documentation.
 
Offshore Development  

PACS is an offshore software development and custom application development company, with facilities in New Jersey, USA and Hyderabad, Mumbai & Bangalore, India. PACS specializes in creating world-class technology solutions and custom applications for software companies, enterprises, and online businesses.

PACS provides expert custom enterprise application design, development and integration services for companies seeking to create custom business applications, or enhance existing ones. Leveraging its state-of-art Offshore Development Center in India, PACS provides enterprises the advantage of custom software application development outsourcing.

We offer clients the benefit of our thorough knowledge of technology components, software tools, enterprise application integration techniques, and multi-platform environments to create optimally integrated systems that support client's business and technology requirements. Our application maintenance and support services encompass such activities as:

PACS assists clients from initial requirements definition, to architecture design, application selection and integration, and development and deployment.

We use innovative engagement models to get more work done with our client’s existing budgets and resource limitations.

 
Engagement Models

The Global Delivery Model is a well-developed methodology that lets clients benefit from geographical differences in skill-sets and cost of inputs. The methodology is based on the principle of dividing a project into components that can be logically separated and executed at various geographic locations where the execution creates maximum value.

The critical challenge in deploying the Global Delivery Model is managing distributed execution across geographies and time-zones which PACS has perfected over the years.

The Global Delivery Model is able to provide lower costs, higher quality and productivity to clients. It also frees resources that can be put to use in research, solution definition and new initiatives that add to competitive advantages.

PACS fuses the Global Delivery Model with its innovation in designing contracts that address client concerns to provide an unbeatable value proposition to clients

 
Corporate training ( Class Room & Online)

SAP – ABAP, XI, BI, SD, MM, FICO , PP, PS, CRM, SAP TESTING

ORACLE APPS – Technical, Financial etc.

 
 
 

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